AI Won’t Save Your Thinking (Q&A)

[Bryan]

@chris_becker

Humans get lazy and feel too “hand-wavy-ie,” but it makes me think of the law of unintended consequences.

Agree on this point, that was a thread we went down:

Design breaks when we mistake familiarity for understanding

It’s easy to assume you understand how things like zippers, bikes, and door handles work, until you are actually challenged to describe how they work. The Illusion of Explanatory Depth is a study by Rozenblit and Keil that shows most people overestimate their understanding of how things work. You can imagine this problem in your own teams. So I wrote about it. This had me cracking up… [image] In a design context, this explains a lot of the struggle teams have in finding alignment!

Assumptions can really kill the creative process, which is why questions are so powerful.

@chris_becker

Ask questions about how they can use new tools, how teams collaborate, or how “outside the box thinking” is achieved.

My chat with @filip_mishevski, we dove into his argument that design is about thinking clearly and asking the right questions before you build anything.

For many people working from home, or in non-creative environments, how do they reframe their work in questions? Any techniques to get your team in that state of mind?