This is one problem I’ve seen across all the customer exchanges I’ve had (50+)…AI is causing friction because it accelerates the collaboration that needs to happen. Teams are getting stuck.
Measuring and creating benchmarks are necessary for teams to find this alignment faster, but it takes more structure than most teams have considered.
It is about continuously reviewing AI systems, understanding their impact on humans, identifying risks, and designing transparent systems.
Most of this is still based on heuristics, which is a slower process.