Eliminating Human Handoffs

This latest Mickensy report on Rewiring software delivery for the agentic era got me thinking about whether teams are converging or diverging on approaches to create design impact (thanks for the share James Hartman). Last year’s State of Product Design highlighted some emerging trends we’re seeing play out this year, but seem to diverge from “software manufacturing.”

My biggest takeaway is that if agentic systems compress production, decision-making becomes the bottleneck. I wrote about this in my own post. This means for many teams, the challenge shifts from managing delivery to maintaining a decision system: shared context, research, documentation, user feedback, metrics, and organizational memory.

Software may be built faster than ever, but teams still need to decide what to build, why it matters, and how new learning changes direction. That’s where I see product and design work increasingly moving.

As James calls out in his post:

“These truths are decades old. But they’re notoriously postponed. Addressing them requires rethinking how organizations work. That’s hard. It doesn’t provide instant results.”

There’s a freedom that can emerge from removing some of the grunt work, but I’m also wondering whether we’re sterilizing the build process.

Curious how all this makes people feel?

1 Like

This makes me feel even more excited about how the future is moving. Most of our work becomes high value; understanding how to build the systems to produce software and services to directly support people, rather than having to focus on the smaller details that were serving as barriers to get to an outcome.

I do miss writing code, but love systemizing, strategizing, focusing on meaning, and ultimately creating real impact.

I always like to think about it like this- if you could build your dream video game in a month vs a decade, would you throw away a lot of the execution to have it?

OR, from a space exploration perspective- if you could reduce the effort of 100+ years, to a mere decade, wouldn’t it be worth it?

I am curious what it means to sterilize the build process here @Bryan