Making Empathy Concrete

[Bryan]

Yes to this @Irene_Sainas!

I think the goal of User Needs and UX metrics in Glare is to calibrate whether we are meeting those user needs. User needs are a hypothesis until proven.

@Helge shared a great resource on making exceptional experiences, and I attempted to show in the framework how we are addressing this gap:

What defines value for a user?

Amazing resources you share @Helge! I’ve done a first pass, and will need to dive deeper into this! Glare’s goal in Define is to help teams define User Needs to align their UX metrics to evaluate many of these same dimensions. [image] 1. Glare Defines the Intention Glare starts with user needs, which helps to set the boundaries of the design intent. Each need expresses what must be true for people to make progress. Lots of overlap here with GTX. For example: “Accessible” means users can …

I wrote a follow up post on User Needs as well:

Uncovering user needs beyond what they say | Bryan Zmijewski posted on the...