What defines value for a user?

Amazing resources you share @Helge!

I’ve done a first pass, and will need to dive deeper into this! Glare’s goal in Define is to help teams define User Needs to align their UX metrics to evaluate many of these same dimensions.

1. Glare Defines the Intention

Glare starts with user needs, which helps to set the boundaries of the design intent. Each need expresses what must be true for people to make progress. Lots of overlap here with GTX.

For example:

  • “Accessible” means users can reach what they need.
  • “Trust” means users feel confident acting without hesitation.
  • “Feelings” means users experience emotional alignment.

These aren’t yet measured, they’re design hypotheses or statements of intent.

2. UX Metrics Capture the Reaction

UX metrics sit between what you intended to design (Glare) and how it was actually experienced , or that’s what I can understand from GTX.

They measure the emotional and behavioral outputs of those needs:

  • Did users find it easy? (Usability metric)
  • Did they trust it? (Trust metric)
  • Did they remember it? (recall, comprehension)
  • Did it feel rewarding or human? (Sentiment metric)

UX metrics make these subjective responses quantifiable signals or data that tells you whether design intent translated into perceived value.

This is complex stuff, and we’re continuing to look for ways to keep simplifying it. We’ve decided to make it all open source to encourage others to support this rather large endeavor. We’ve already put 50,000 hours into making these ideas functional across customers.

cc/@EricZ, @MoData

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