We’ve been using the Usefulness metric to see how well designs actually help users get things done. It’s based on the UX-Lite testing method, and it gives you a clear score that shows whether people think a page is useful for their task.
Recently, we worked with an e-commerce company to test the usefulness of their product category landing pages. We asked real users if the pages helped them browse, filter, and find products—and the results helped the team focus their design changes.
If you want to see how this metric works in action, check out the Usefulness UX metric page. It shows an example from a clothing brand site, using the same method to measure how useful users find a new feature on their site.
See the Usefulness UX Metric in Action
Discussion
Have you tried measuring usefulness before? What’s helped you understand if your designs are actually working for users?
Take a look at our Usefulness page and let us know what you think about using this metric:
- Very Clear
- Somewhat Clear
- Neutral
- Somewhat Confusing
- Very Confusing